At MedZed, we believe that the best way to lead is by experiencing firsthand the impact of our work. That’s why our leadership team regularly joins our Community Health Navigators (CHNs) for ride-alongs, stepping out of the office and into the neighborhoods we serve. These ride-alongs are more than just field visits—they are a fundamental part of our culture, shaping how we approach patient-centered care, operational efficiency, and team collaboration.
Strengthening Our Mission Through Experience
Our CHNs are at the heart of MedZed’s mission. They work tirelessly to connect members with healthcare services, address social determinants of health, and provide support where it’s needed most. When our executives join them in the field, they witness these efforts in action, allowing them to better understand the challenges our members face and the dedication of our care teams.
For Alex Schmidt, MedZed’s Chief Financial Officer, the ride-along experience is invaluable:
“I think that it is critical that everyone who isnt in the field every day do ride alongs to 1) demonstrate to our CHNs/HNs that management cares deeply about the work that we do as a whole and, 2) better understand the challenges and opportunities that we encounter in the field to inform strategic decision making so we ensure that we are doing what's best for all stakeholders”
Fostering a Culture of Connection and Empathy
Ride alongs reinforce a culture of empathy and connection within our organization. By experiencing the day-to-day realities of our CHNs, our leadership gains a deeper appreciation for the dedication required to build trust with members. This firsthand knowledge helps our executives make more informed decisions that prioritize both member care and operational efficiency.
Additionally, these experiences inspire our teams by demonstrating that leadership is engaged, invested, and committed to supporting those on the front lines of healthcare delivery.
Driving Productivity and Innovation
Beyond strengthening our culture, ride-alongs also provide valuable insights that drive productivity and innovation. By observing real-life challenges faced by our CHNs and members, our leadership can identify areas for process improvements, technology enhancements, and resource allocation.
A Lasting Commitment to Our Community
The ride-along is more than just a day in the field—it’s a reflection of MedZed’s deep commitment to our members and communities. Whether it’s helping a member reconnect with their PCP, securing food resources, or simply being a trusted advocate, our CHNs make a tangible difference every day. By joining them in their work, our leadership ensures that MedZed’s mission remains more than just words—it’s a lived experience.
We’re proud to be an organization that prioritizes connection, understanding, and action. And we’ll continue to hit the road, stand beside our CHNs, and find new ways to bring quality healthcare to those who need it most.
Watch the video below as we take you on the ride along where you’ll see firsthand the power of trust, compassion, and community in action.
For more stories and insights on our ride alongs, click on the cover below to check out this issue of our Client Success Newsletter!
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